FAQs - The Ignition Co.

SHOPPING WITH US

What materials are your candles primarily made of?

We insist on using high-quality natural ingredients to ensure you enjoy a safe and pure scented candle experience.

Wax Base:Natural Soy Wax

Fragrance: We use fragrances and essential oils that comply with safety standards, blended to create exclusive, multi-layered scents.

Wick:Depending on the fragrance and wax formula, we pair the candles with lead-free cotton wicks or eco-friendly wood wicks.

Container:We select high-quality, high-borosilicate heat-resistant glass jars, premium ceramic cups, as well as tinplate and other metal containers, all of which are safe and recyclable.

Why is Natural Soy Wax Recommended?

Natural soy wax is highly recommended for premium scented candles due to its superior performance and health-conscious, eco-friendly properties. Here’s a detailed breakdown of its key advantages:

Safer & Healthier:Soy wax has a lower melting point compared to paraffin, resulting in a cleaner burn with minimal to no soot or black smoke. This significantly reduces the release of harmful substances such as benzene and toluene, making it a healthier choice for indoor air quality.

Environmentally Friendly：Derived from renewable soybean oil, soy wax is both biodegradable and easier to clean with soap and water. Its production has a lower carbon footprint compared to petroleum-based paraffin wax, supporting sustainable practices.
Enhanced User Experience：Soy wax offers superior value with a 30-50% longer burn time, a gentler and purer scent release, and enhanced safety thanks to its cooler-burning nature.

How is the scent throw and longevity of your candles?

Our candles are designed for optimal performance in spaces of 10-20 sqm. When properly burned, the scent typically fills the room within 20-30 minutes and lingers for 2-4 hours after extinguishing.

Tip:小贴士： Scent experience depends on room size, ventilation, and humidity. For larger areas, we recommend using multiple candles or Multi-wick candle.气味体验取决于房间大小、通风和湿度。对于较大的区域，我们建议使用多支蜡烛或扩散器。

Can it be customized as per our requirements?

We support Custom scented candlesin-depth customization. You can create bespoke scents, packaging (including labels/containers/finishes), and gift sets. Our workflow is: 1) Discuss your needs → 2) Provide a proposal & quote → 3) Approve prototypes → 4) making payment as agreed→ 5) Begin bulk production. As each piece is an original creation, a minimum order quantity and a production lead time (typically 15-30 days) apply. This service is ideal for commemorative events, corporate gifting, and more. Contact our team to co-create your exclusive masterpiece.

Logistics & Delivery

Where are your warehouses located?

Do you ship internationally?

Yes,We are dedicated to providing high-quality scented candles to clients worldwide. Our business has expanded to over 60 countries and regions across the Americas, Europe, Southeast Asia, the Middle East, and Africa.

To ensure that every shipment is delivered safely, cost-effectively, and on time, we have established long-term, stable partnerships with trusted logistics providers and freight forwarders in the industry.

What shipping methods do you offer?

What is the estimated processing and shipping time after placing an order?

AFTER SALE SUPPORT

Do your candles have a shelf life?

While the candle wax itself doesn’t technically expire, the fragrance has an optimal “freshness” period for the best experience.

Unopened/New: When stored in a cool, dry place away from direct sunlight, the fragrance will retain its full strength for approximately 18-24 months.
Opened/In Use: After opening, we recommend using the candle within 6-12 months to enjoy the fragrance at its peak intensity and throw. The scent may gradually diminish over time.

What if I receive a damaged or wrong item?

Do you offer return or exchange services?

How to properly store bulk-purchased scented candles?

To maintain optimal quality, please adhere to the following storage standards:为了保持最佳质量，请遵守以下储存标准：

Environment: Store in a cool (15-25°C), dry place. Avoid direct sunlight, heat sources, and odors.
Handling: Always store the container in an upright position to avoid damage.
Inventory: Practice FIFO (First-In, First-Out). Clearly mark received dates on cartons.
Key Risks: High temperatures can cause melting/deformation. Light and humidity degrade fragrance and labels.

Please ensure your warehouse meets these conditions to guarantee product integrity. 请确保您的仓库符合这些条件，以确保产品完整性。请联系您的客户经理寻求具体支持。